Línea BBVA. Habla con un asesor
OS : android Size : 19.14 MBVersion : 9.22.5.3
Updated : October 23, 2025
Línea BBVA. Habla con un asesor is a banking app designed for BBVA customers in Mexico, offering 24/7 access to personalized financial support. Users can manage credit/debit cards, report lost or stolen cards, activate new accounts, track deliveries, view PINs, and locate nearby ATMs—all without visiting a branch. Its intuitive interface simplifies secure self-service tasks while connecting users directly to advisors for urgent queries.
Features of Línea BBVA. Habla con un asesor:
1. Card Management: Block or report lost cards instantly and request replacements.
2. PIN Visibility: Access credit/debit card PINs digitally for in-store transactions.
3. Activation & Tracking: Activate new cards and monitor delivery status in real time.
4. Clarification Requests: Submit and track transaction disputes within the app.
5. Branch/ATM Locator: Find nearby BBVA branches or ATMs with estimated wait times.
6. Direct Advisor Chat: Connect with BBVA advisors for personalized assistance.
Advantages of Línea BBVA. Habla con un asesor:
1. Eliminates branch visits for routine tasks.
2. Real-time card tracking enhances security.
3. 24/7 self-service for urgent needs.
4. Streamlines dispute resolution via digital forms.
5. User-friendly interface with clear navigation.
6. Integrated support for multiple card types (credit/debit/additional).
Disadvantages of Línea BBVA. Habla con un asesor:
1. Exclusively for BBVA Mexico customers.
2. Requires linking to a BBVA account, limiting non-clients.
3. Advisor wait times may vary during peak hours.
4. No multi-bank functionality for users with other accounts.
Development Team:
Developed by BBVA Mexico’s digital innovation division, the app leverages the bank’s expertise in secure financial technology. The team focuses on user-centric design and compliance with Mexico’s banking regulations, ensuring encrypted transactions and real-time data synchronization with BBVA’s core systems.
Competitive Products:
1. Santander México App: Offers multi-bank features but lacks real-time advisor chat.
2. Citibanamex Mobile: Includes biometric login but has a cluttered interface.
3. HSBC Mexico: Supports international transactions but requires longer dispute resolution.
Market Performance:
Rated 4.1/5 on Google Play (100K+ downloads). Users praise its convenience and quick card-management tools, though some note occasional app crashes. BBVA actively updates features based on customer feedback, with most negative reviews citing regional restrictions or technical glitches.
- Owner : BBVA Bancomer, SA
- System : android
- Category : Finance
- Update Time : October 23, 2025
- Version : 9.22.5.3
- Package ID : cm.aptoide.pt
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