Viking Line

Viking Line: Your All-in-One Ferry and Cruise Companion

The Viking Line app is a comprehensive travel utility designed for passengers of the renowned Baltic Sea ferry and cruise operator. Its primary purpose is to streamline every stage of the journey, transforming a smartphone into an essential tool for planning, managing, and enhancing a voyage. This app differentiates itself by offering a seamless, integrated experience that consolidates booking management, loyalty benefits, and onboard services into a single, user-friendly platform, effectively minimizing the need for physical documents and terminal queues.

Exploring Viking Line: Core Experience Overview

Viking Line is built around the context of modern sea travel, specifically catering to passengers on Viking Line’s network of routes between Finland, the Åland Islands, and Sweden. It is designed to be used before departure, during the voyage, and after arrival, creating a continuous digital thread for the traveler's experience. The core function of the app is to act as a centralized hub for all trip-related information and actions, effectively digitizing the entire process from booking to disembarkation.

The Team Behind Viking Line and Supported Platforms

Viking Line Abp is a historic and market-leading cruise and ferry line in the Baltic Sea. Founded in 1959, the company pioneered car ferry travel in the region and has operated a fleet of over fifty vessels throughout its history. Today, it is known for its vessels that blend the luxury of cruise ships with high-capacity vehicle decks, serving both tourists and cargo traffic. The app is a direct digital extension of this long-standing maritime service.

The Viking Line app is available for both iOS and Android devices, ensuring broad accessibility for most smartphone users. A key requirement for one of its most advanced features—the digital cabin key—is the permission to use the device’s Location services. Without this permission, the door unlocking functionality is disabled, but all other features remain fully operational.

Key Features and Functional Design

Centralized Booking and Journey Management

Viking Line serves as the starting point for any trip. Users can seamlessly book new journeys and then monitor all existing booking details by logging in with their Viking Line Club membership number or a booking reference. This system provides instant access to digital boarding passes for all ships and sailings, eliminating the worry of misplaced paper tickets. Furthermore, users can check real-time departure and arrival schedules specific to their booking, keeping them informed throughout their travel.

Integrated Loyalty Program and Digital Club Card

Viking Line fully integrates the Viking Line Club loyalty program. Members can use their smartphone as a digital club card, earning "Boats" (loyalty points) and redeeming benefits just as they would with a physical card. The interface allows users to easily review their current Boat balance, check their status level, and see how long their current level duration lasts, putting all reward information at their fingertips.

Streamlined Terminal and Onboard Experience

A standout feature is the ability to expedite the terminal process. Users can check in via the app and then quickly print their cabin and booking cards at self-service kiosks, effectively allowing them to bypass longer queues. Onboard, the app becomes a digital concierge. It provides detailed daily schedules of entertainment, outlines the selection and special promotions in the onboard shop, and offers comprehensive information on the opening times of all services, from restaurants to spas.

Advanced Cabin Access and Pre-Order Services

On specific vessels like the Viking Glory and Viking XPRS, the app leverages smartphone technology to offer a contactless cabin entry experience. By granting location permissions, a user’s phone can be used as a digital key to unlock their cabin door. Additionally, the app facilitates planning by allowing passengers to pre-order drinks before their journey, ensuring their preferences are ready and waiting.

User Feedback and Practical Highlights

  Comprehensive Functionality: Users consistently highlight the app’s utility in covering nearly every aspect of the travel experience, from booking to disembarkation, which greatly reduces stress and confusion.

  Queue Reduction: The check-in and self-service kiosk printing feature is frequently cited as a major time-saver, significantly speeding up the process at busy terminals.

  Digital Convenience: The integration of the loyalty card and digital boarding passes is praised for minimizing the number of physical items passengers need to carry and keep track of.

  Feature-Specific Requirements: The necessity of enabling Location services for the digital cabin key is a noted caveat; however, the app remains highly functional even without this permission.

Why Viking Line Is Worth Trying

The Viking Line app is an indispensable tool for anyone traveling with the ferry line, from frequent business commuters to vacationing families. Its primary strength lies in its holistic approach to digitizing the passenger journey, offering unparalleled convenience and control. By consolidating booking, loyalty, and onboard services into a single, stable, and intuitive platform, the app delivers significant practical value. It not only saves time but also enhances the overall travel experience, making it a must-download for all Viking Line passengers.