appScreenshot
×
appIntroduction
ServiceMax Go: Enterprise-Grade Field Service Management for Mobile Teams
ServiceMax Go is a third-generation mobile app built specifically for field technicians and engineers, replacing outdated paper systems or legacy tools with a modern, device-agnostic solution. Designed to boost productivity and service quality, it works seamlessly on phones, tablets, and Windows devices—delivering critical asset and work data online or offline—making it indispensable for businesses aiming to streamline field operations.Offline Data Access with Smart Sync Capabilities
To use this feature, first configure sync settings in ServiceMax Go—choose manual, scheduled, or aggressive sync based on needs. Technicians access customer histories, asset details, warranties, and work orders without internet; input data with inline validation to ensure integrity. When connectivity returns, ServiceMax Go automatically syncs updates via its sync gateway, preserving work even after weeks offline. This ensures no delays in tasks like inspections or repairs, keeping field teams productive regardless of location.Interactive Multi-View Calendars for Schedule Management
Open ServiceMax Go’s calendar tool to select day, week, agenda, or map views (map view exclusive to mobile). Drill down into appointments to view travel times, driving directions, and job details; drag-and-drop to edit events or update statuses. Dispatchers receive real-time updates when changes are made, and color-coded events simplify prioritization. ServiceMax Go’s calendar integration with the service board ensures technicians stay aligned with schedules, reducing travel inefficiencies and keeping customers informed.Templatized Checklists & Automated Service Flows
Launch the service flow manager in ServiceMax Go to access pre-built checklists for safety, diagnostics, or inspections—complete with section navigation and progress tracking. Follow step-by-step automated workflows tailored to break-fix, installations, or preventive maintenance. Input data directly into the app, with formula execution and business rule validation to minimize errors. ServiceMax Go standardizes processes across teams, ensuring consistent service delivery and reducing training time for new technicians.
On-Site Document Generation & Signature Capture
After completing work in ServiceMax Go, use the smart document feature to generate service reports, invoices, or quotes—leveraging integrated price lists for accurate pricing validation. Present the digital document to customers for on-site signature capture, then email copies instantly or save to the app. This eliminates paperwork delays, accelerates billing cycles, and provides customers with immediate, verifiable records. ServiceMax Go turns post-job admin into a quick, seamless step.Cross-Team Collaboration & Resource Discovery
Access collaboration tools in ServiceMax Go to share photos, videos, or documents from customer sites with colleagues or experts. Integrate with ServiceMax Zinc and Engage for instant messaging, or search for nearby parts in trunk stock, consignment locations, or hubs. Send “on my way” alerts to customers to keep them updated on arrival times. ServiceMax Go breaks down communication silos, ensuring technicians get the support or parts they need to resolve issues faster.Secure Access with SSO & Multi-Factor Authentication
Log into ServiceMax Go using single sign-on (SSO) or OAuth 2.0 for seamless enterprise access, then enable multi-factor authentication (certified with Salesforce Authenticator) for enhanced security. Configure access via QR code or deep link for quick, consistent setup across teams. ServiceMax Go protects sensitive customer and business data, ensuring compliance while giving technicians secure access to critical tools—whether in the office or the field.Mobile Activity Space for Customized User Experiences
Developers create HTML5, JavaScript, or CSS packages to build custom features, then upload them to ServiceMax Go’s mobile activity space. Technicians access tools like QR code generators for labels or image maps linking to equipment schematics directly in the app. These customizations reduce the number of taps needed for specific tasks, tailoring ServiceMax Go to unique business workflows—from specialized inspections to asset-specific data capture.Key Features
- Seamless offline access with smart sync and data validation- Interactive calendars with route planning and real-time updates
- Automated workflows and templatized checklists for consistent service
- On-site document generation, pricing, and signature capture
- Secure SSO/MFA access and cross-team collaboration integrations
- Customizable UX via Mobile Activity Space extensibility
More ▼
appInformation
- Owner : ServiceMax, Inc.
- System : android
- Category : Business
- Update Time : November 26, 2025
- Version : 12.3.1
- Package ID : com.servicemaxinc.fsa
LatestUpdate
Hot
apps
24-Hour Popular
apps
HotNews
Topic · Collection