CAESB Autoatendimento

CAESB Autoatendimento: Streamline Water and Sewage Management with the Official Utility App  

CAESB Autoatendimento is a utility app developed by the Environmental Sanitation Company of the Federal District to streamline water and sewage management for residents. Designed to reduce in-person visits and paperwork, CAESB Autoatendimento empowers users to handle account reviews, service requests, consumption tracking, and real-time issue reporting directly from their devices. CAESB Autoatendimento prioritizes convenience, offering 24/7 access to billing details, environmental resources, and customer support tools—all within a secure, user-centric platform.  

Instant Access to Bills and Payment Options  

CAESB Autoatendimento allows users to view and download current or past water bills, complete with barcodes for seamless offline or online payments. After logging in, customers can adjust the payment due date to align with their financial schedules. CAESB Autoatendimento also links to rate simulations, enabling users to estimate costs based on usage. This feature simplifies financial planning and ensures timely payments without requiring physical documents.  

Real-Time Reporting for Leaks and Service Disruptions  

Users can report street leaks, hydrometer malfunctions, or water supply interruptions directly through CAESB Autoatendimento. By selecting the relevant category under “Service Requests,” residents provide location details and submit photos or descriptions of the issue. These reports trigger immediate alerts to CAESB’s technical teams, accelerating response times. A tracking number is assigned for follow-up, ensuring transparency throughout the resolution process.  

Water Usage Analytics and Conservation Tools  

The app’s consumption tracking tool lets users monitor daily or monthly water usage via interactive graphs. By inputting self-readings of their hydrometer, customers receive alerts for unusual spikes that may indicate leaks. CAESB Autoatendimento also shares personalized conservation tips and links to the Leak-Hunting Booklet, a guide to detecting and addressing household leaks. This proactive approach helps reduce waste and lower bills.  

Self-Service Account Modifications  

Residents can update account ownership or transfer service addresses without visiting CAESB offices. Through CAESB Autoatendimento, users upload required documents (e.g., ID, proof of residency) via the app’s secure portal. The “Request Status” feature provides real-time updates on application approvals, while automated notifications confirm completion. This workflow minimizes delays in service transfers during relocations or property sales.  

Environmental Resources and Service Transparency  

CAESB Autoatendimento integrates public resources like the Bathing Status Map for Lake Paranoá, which displays water quality data for recreational safety. Users also access the Citizen Service Charter, outlining CAESB’s service commitments and timelines. Educational sections explain sewage clearance protocols and environmental policies, fostering community awareness about sustainability initiatives.  

Key Features  

- View/download bills with payment barcodes and adjustable due dates.  

- Report leaks, outages, or meter issues with real-time tracking.  

- Monitor water consumption and receive leak detection alerts.  

- Submit ownership changes or address transfers digitally.  

- Access environmental reports, recreational safety maps, and conservation guides.  

By consolidating essential utilities into one platform, CAESB Autoatendimento redefines how residents interact with water and sewage services—combining efficiency, transparency, and environmental stewardship.