BeyondTrust Support

BeyondTrust Support

OS : android Size : 2.88MBVersion : 2.2.22-783be685

Updated : November 3, 2025

appIntroduction

BeyondTrust Support is a specialized Android app designed to revolutionize remote technical assistance. It empowers support teams to securely troubleshoot devices by enabling real-time screen sharing, live video streaming via BeyondTrust InSight, chat communication, and system diagnostics. Ideal for IT professionals, its encrypted sessions prioritize security while ensuring minimal downtime for end-users. BeyondTrust Support App Free integrates seamlessly with existing BeyondTrust infrastructure (version 19.1+), making it indispensable for enterprises requiring reliable, cross-platform support solutions.

Features of BeyondTrust Support

1. Screen Sharing: Allows representatives to view and interact with the user’s screen in real time.

2. BeyondTrust InSight: Stream live camera feeds for enhanced visual diagnostics.

3. Secure Chat: Encrypted in-session messaging for clear communication.

4. System Information Access: Grants representatives read-only access to device specs for faster troubleshooting.

5. Accessibility Service Integration: Optional permissions for deeper device control during sessions.

Advantages of BeyondTrust Support

1. Enterprise-Grade Security: Uses trusted CA-signed certificates and encryption for compliance-sensitive environments.

2. Cross-Platform Compatibility: Works with Android and integrates into broader BeyondTrust ecosystems.

3. Real-Time Collaboration: Combines screen sharing, chat, and camera feeds for efficient issue resolution.

4. Minimal User Disruption: Enables support without requiring physical access to devices.

5. Customizable Permissions: Users retain control over Accessibility Service activation.

Disadvantages of BeyondTrust Support

1. Limited File Transfer: Removed due to Google Play policies, requiring alternative workflows for file-related support.

2. Version Dependency: Only compatible with BeyondTrust Remote Support versions 19.1 or newer.

3. Setup Complexity: Non-technical users may struggle with enabling device admin or accessibility settings.

Development Team

BeyondTrust Support is developed by BeyondTrust, a cybersecurity leader founded in 1985 and headquartered in the U.S. The company specializes in privileged access management and remote support solutions, with a focus on securing hybrid work environments. Their expertise in compliance (e.g., GDPR, HIPAA) ensures BeyondTrust Support App Free meets rigorous enterprise security standards.

Competitive Products of BeyondTrust Support App Free

1. TeamViewer QuickSupport: Broader consumer-friendly features (e.g., file transfer), but less optimized for enterprise security protocols.

2. AnyDesk Remote Desktop: Lightweight and fast, but lacks dedicated camera-streaming tools like InSight.

3. Splashtop SOS: Strong performance for small businesses but limited integration with enterprise-grade security frameworks.

Market Performance

BeyondTrust Support maintains a niche but loyal user base, primarily within corporate IT departments. On Google Play, it holds a 4.0/5 rating, with praise for its security and reliability. Criticisms focus on the missing file-transfer feature and occasional complexity in setup. Downloads are moderate, reflecting its specialized enterprise appeal rather than mass-market adoption.

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appInformation
  • Owner : Bomgar Corporation
  • System : android
  • Category : Business
  • Update Time : November 3, 2025
  • Version : 2.2.22-783be685
  • Package ID : com.bomgar.thinclient.android
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