Affinitiv MPI

Affinitiv MPI revolutionizes automotive service management by empowering dealerships to boost revenue through smart repair identification. This dynamic tool enables fully customizable multi-point inspections, real-time status updates, and instant customer approvals via SMS/email. Designed for flexibility, it streamlines workflows while enhancing transparency across technicians, advisors, and customers.

Features of Affinitiv MPI

1. Custom Workflow Designer: Create, remove, or reorder inspection steps tailored to your dealership’s needs.

2. Service Description Control: Edit inspection item labels and repair descriptions for clearer customer communication.

3. Instant Approval System: Send repair approvals via SMS/email and update shop systems in real time.

4. Workshop Coordination: Auto-sync vehicle statuses across technicians, parts teams, and service advisors.

5. Inspection Flexibility: Add, remove, or rename inspection categories to match service department priorities.

Advantages of Affinitiv MPI

1. Upsell Optimization: Identifies every revenue opportunity during inspections.

2. Time Efficiency: Reduces approval wait times with digital workflows.

3. Brand Consistency: Customizable descriptions ensure dealer-specific messaging.

4. Transparency: Real-time updates minimize miscommunication.

5. Scalability: Adapts to small independent shops or large dealership networks.

Disadvantages of Affinitiv MPI

1. Learning Curve: Advanced customization may overwhelm new users.

2. Training Dependency: Requires staff buy-in to maximize features.

3. Niche Focus: Primarily benefits automotive sectors, limiting broader applicability.

Development Team

Developed by Affinitiv Inc., a leader in automotive SaaS solutions since 2000, Affinitiv MPI New Version leverages decades of dealership management expertise. Their team specializes in bridging operational gaps through technology, with a focus on revenue optimization and customer retention tools.

Competitive Products

- Dealer-FX: Strong analytics but rigid inspection templates.

- Xtime: User-friendly interface but lacks real-time approval features.

- Tekion: Cloud-native platform but less customizable for MPI workflows.

Market Performance

Affinitiv MPI holds a 4.2/5 average rating across dealership-focused platforms, praised for its upsell potential and workflow control. Users highlight improved service revenue, though some note initial setup complexity. Widely adopted in North America, it maintains steady growth in automotive verticals.